Refund policy
Cancellation, Return & Refund Policy – The OG Mart
At The OG Mart, customer satisfaction is our priority. Please read our policy carefully to understand how cancellations, returns, and refunds are handled.
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order or before dispatch (whichever is earlier).
- Once the order is shipped, cancellation requests will not be accepted.
Returns & Replacement Eligibility
- We offer returns/replacements only in cases of damaged, defective, or incorrect products.
- To be eligible, you must report the issue within 48 hours of delivery.
- A clear parcel opening video (unboxing video) is mandatory as proof. This helps us verify and resolve your issue quickly.
Important Guidelines for Return Requests
- The unboxing video must be continuous, unedited, and clearly show the package being opened.
- Claims without a valid unboxing video may not be accepted.
- The product must be unused and in original packaging.
Non-Returnable Categories
Due to the nature of certain products, we do not accept returns or refunds for:
- Eatables / Consumable items
- Gardening products (plants, seeds, etc.)
We request customers to order these items at their own discretion.
Refund Process
- Once your return/replacement request is approved by The OG Mart, we will initiate the refund.
- Refunds are processed within 5–7 business days to your original payment method.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer/UPI after collecting your details.
Lost, Damaged or Missing Orders
- If your order arrives damaged or items are missing, please report within 48 hours with proper proof.
- Once verified, we will arrange a replacement or refund at no extra cost.
Contact Us
For any issues or assistance, please reach out to our support team with your order ID and proof for faster resolution.